Terms of Service

Last updated: 12 August 2026

Welcome to Ponyte.

These Terms of Service govern your use of ponytewear.com and purchases made through our website.

By accessing our website or placing an order, you agree to these Terms, subject to any rights you have under applicable UAE law.

1. About Ponyte

Ponyte is operated by:

QuantumEqom Agency/Owner:Mohannad Sowan
Trading as: Ponyte
Email: mohanad-19@hotmail.com
Busniess Address: Oud Al Muteena, Dubai DU, United Arab Emirates.
Phone: +971 56 102 3994

2. Using Our Website

You may use Ponyte only for lawful purposes.

You must not:

• Use the website fraudulently or unlawfully

• Attempt to interfere with the website's operation or security

• Introduce malicious software or harmful code

• Copy or commercially exploit Ponyte content without permission

• Provide false information when placing an order

• Attempt to circumvent pricing, promotions, or purchasing restrictions

We may restrict access where reasonably necessary to protect Ponyte, our customers, or our systems.

3. Products

We aim to present our products, colors, specifications, prices, images, and descriptions as accurately as reasonably possible.

Colors may appear slightly different depending on lighting, photography, screen settings, and device displays.

Nothing in these Terms limits any mandatory consumer rights relating to products that are defective, damaged, incomplete, incorrectly supplied, or materially different from their description.

4. Orders

Submitting an order does not necessarily mean that it has been finally accepted.

We may decline or cancel an order where reasonably necessary, including where:

• A product is unavailable

• Payment cannot be authorized

• Incorrect pricing or product information was displayed

• We reasonably suspect fraud or misuse

• We cannot deliver to the supplied address

• A technical or inventory error occurs

If we cancel an order after payment has been collected, the applicable amount will be refunded.

5. Pricing

Prices are displayed in AED unless otherwise stated.

Any applicable delivery charges, taxes, or other charges will be shown where required during the purchase process.

We may change prices at any time, but changes will not normally affect orders already accepted.

6. Discounts and Bundle Offers

Ponyte may offer promotional pricing, bundles, quantity discounts, coupon codes, or free-delivery offers.

Unless expressly stated otherwise:

• Promotions cannot be combined with other promotions

• Eligibility is determined according to the terms displayed with the offer

• Discounts may have start/end dates or quantity requirements

• Promotions may be modified or withdrawn for future purchases

• An offer cannot be applied retroactively to an earlier order

For current bundle promotions, qualifying quantities and discounts are shown on the website and in the cart or checkout.

If items from a discounted bundle are later returned, the order may be recalculated based on the items ultimately kept, as explained in our Exchange & Refund Policy.

7. Payments

Payment must be made using one of the payment methods offered at checkout.

Payments may be processed by Shopify or third-party payment providers.

You confirm that you are authorized to use the selected payment method.

8. Delivery

Customers are responsible for providing complete and accurate shipping information.

Estimated delivery periods are estimates unless expressly guaranteed.

We are not responsible for delays resulting solely from incorrect customer information, unsuccessful delivery attempts, events outside our reasonable control, or other circumstances where liability cannot legally be attributed to Ponyte.

Where applicable law gives you rights because of a material delivery delay, those rights remain unaffected.

9. Returns, Exchanges and Refunds

Returns, exchanges, defective products, and refunds are governed by our Exchange & Refund Policy.

Nothing in that policy or these Terms removes rights that cannot legally be excluded under applicable UAE consumer law.

10. Intellectual Property

Unless otherwise stated, Ponyte owns or is authorized to use the website's branding, logo, photographs, graphics, designs, written content, and other intellectual property.

You may use the website for personal shopping purposes only.

You may not reproduce, distribute, modify, commercially exploit, or use Ponyte intellectual property without prior permission.

11. Reviews and User Content

If you submit a review, photograph, comment, or other content to Ponyte, you confirm that you have the right to provide it and that it does not violate another person's rights.

Where you separately grant Ponyte permission to repost or use user-generated content, that use will be subject to the permission provided.

12. Third-Party Services

Our website may use or link to third-party services including Shopify, payment providers, social networks, and delivery providers.

Their services may be governed by separate terms and privacy policies.

13. Liability

Ponyte does not seek to exclude or limit liability where doing so would be prohibited by applicable law.

To the extent legally permitted, Ponyte will not be responsible for indirect or consequential losses that were not reasonably foreseeable or that arise from misuse of the website or products.

Your mandatory rights under UAE consumer protection law remain unaffected.

14. Privacy

Our collection and processing of personal information is described in our Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time.

The version published on the website at the time of your interaction or purchase will apply as required by law.

16. Governing Law

These Terms are governed by the applicable laws of the United Arab Emirates.

Disputes will be handled by the competent authorities or courts having jurisdiction, subject to applicable consumer-protection rules.

17. Contact

Questions about these Terms can be sent to:

Ponyte Socials:Instagram/Tiktok
Email: mohanad-19@hotmail.com
Phone: +971 56 102 3994
Buisness Adress: Oud Al Muteena, Dubai DU, United Arab Emirates.